Connected Retail

Enter the new luxury new retail world with the Farfetch Platform Solutions Connected Retail App, delivering a unified luxury shopping experience anytime and anywhere. The App’s dedicated clienteling capabilities support all teams, from the Retail Staff to the Store Manager, to Private Client Stylists and even Stock Runners, connecting all touch points of the customer journey and supporting an elevated customer experience.

With the Connected Retail App, Retail Staff can offer an elevated and personalized shopping experience, by:
• Instantly accessing a client profile and history and shopping preferences
• Accessing a single view of global stock and inventory, allowing orders from other locations.
• Sending product recommendations to clients.
• Connecting to Interactive Displays and Mirrors in-store for immersive discovery.
• Interacting with high-quality 3D digital products and Virtual Try-On.
• Facilitating payments in-store and remotely.
• Engaging with clients via live chat and arranging video styling appointments.
• Organising daily and weekly priorities to deliver a best-in-class service.

The Connected Retail App can be used by retail staff on their commercial iPhone or iPad, and is available to all Farfetch Platform Solutions Partners.

Would you like to use this powerful luxury clienteling tool? Please reach out to your FPS point of contact or visit farfetchplatformsolutions.com to find out more and leverage this Connected Retail solution.